Privacy Policy
Your privacy matters to us. This policy explains how GrowthHelper collects, uses, and protects your personal information when you use our website and services.
Who We Are & What This Policy Covers
GrowthHelper ("we", "us", "our") is a digital growth agency based in Pakistan, providing Digital Marketing, Web Development, and Automation services to businesses worldwide. Our website is located at www.growthhelper.com.
This Privacy Policy describes how we collect, use, store, and protect personal information when you visit our website, request our services, or communicate with us. By using our website, you agree to the terms described in this policy.
💡 We are committed to protecting your privacy and handling your data with transparency and care. We will never sell your personal information to third parties.
Information We Collect
We collect information in two ways — information you provide directly to us, and information collected automatically when you use our website.
We do not collect sensitive data such as financial account numbers, government IDs, or health information unless specifically required for a contracted service and with your explicit consent.
How We Use Your Information
We use the information we collect only for legitimate business purposes related to delivering and improving our services.
- To respond to your inquiries, consultation requests, and service proposals
- To deliver the digital marketing, web development, and automation services you have contracted with us
- To send service-related updates, invoices, and project communications
- To send marketing communications and newsletters — only if you have opted in
- To improve our website content, user experience, and service offerings
- To analyse website traffic and understand how visitors interact with our site
- To comply with legal obligations and resolve any disputes
- To detect, prevent, and address technical issues or fraudulent activity
📬 We will never send you unsolicited marketing emails. You can unsubscribe from any email communication at any time using the unsubscribe link provided in every email.
Sharing & Disclosure of Information
We do not sell, rent, or trade your personal information. We only share your data in the following limited circumstances:
- Service Providers: Trusted third-party tools and platforms we use to operate our business (e.g. Google Analytics, email platforms, project management tools) — bound by their own privacy policies and data protection agreements.
- Legal Requirements: If required by law, court order, or government authority, we may disclose your information to comply with applicable legal obligations.
- Business Protection: To protect the rights, property, or safety of GrowthHelper, our clients, or others when we believe disclosure is necessary.
- Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
Any third parties we work with are carefully vetted and are required to maintain the confidentiality and security of your information.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve functionality and understand how visitors use our site. Cookies are small text files stored on your device.
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
How We Protect Your Data
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
- SSL/TLS encryption on all data transmitted to and from our website
- Secure, access-controlled hosting environments for all stored data
- Regular security audits and software updates
- Restricted employee access — only team members who need data to perform their job have access
- Confidentiality agreements with all team members and contractors
⚠️ While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect a security issue, please contact us immediately at hello@growthhelper.com.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
- Contact / enquiry data: Retained for up to 2 years from last contact, unless you request deletion sooner.
- Client project data: Retained for the duration of the contract and up to 3 years afterwards for record-keeping purposes.
- Analytics data: Retained as per Google Analytics retention settings (default 14 months).
- Email marketing data: Retained until you unsubscribe or request removal.
When your data is no longer required, we securely delete or anonymise it in accordance with our data disposal procedures.
Your Privacy Rights
You have the following rights regarding your personal information. To exercise any of these rights, contact us at hello@growthhelper.com.
Request a copy of the personal data we hold about you at any time.
Ask us to correct any inaccurate or incomplete personal information.
Request deletion of your personal data — the "right to be forgotten".
Object to our processing of your data for marketing or other purposes.
Receive your data in a structured, commonly used, machine-readable format.
Ask us to limit how we use your personal data under certain conditions.
We will respond to all valid requests within 30 days. We may need to verify your identity before processing a request.
Third-Party Links & Services
Our website may contain links to third-party websites, social media platforms, or tools. These sites have their own privacy policies, and we are not responsible for their practices.
- Google (Analytics, Ads, Search Console) — Google Privacy Policy
- Meta (Facebook & Instagram Ads) — Meta Privacy Policy
- WhatsApp (Business communication) — WhatsApp Privacy Policy
- Email service providers (Mailchimp / ActiveCampaign) — bound by their own data processing agreements
We encourage you to review the privacy policies of any third-party services you interact with through our website.
Children's Privacy
Our website and services are intended for business professionals and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at hello@growthhelper.com and we will promptly delete the information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify active clients by email for significant changes
- Post a notice on our website homepage for a reasonable period
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please get in touch with us.
We aim to respond to all privacy-related enquiries within 2 business days. For urgent matters, WhatsApp is the fastest way to reach us.